Questions and answers

How do I order name stickers at Hipi.co.uk?

To order name labels from Hipi.co.uk, select the type of name label you want from the menu above. Then follow the instructions: You select the text to be written on the name label (often name or initials and phone number are specified), as well as the design and colour of the name label. When you have entered all the information you want on your name label, click the "Add to cart" button at the bottom of the page.

You can select to design more name labels or go to the shopping cart or checkout where you can complete the order and payment or request an invoice. If you have any issues or questions about your order please send an email to [email protected].

How much do the name labels cost?

The price for a set of name labels or iron-on labels is £18.95, and both sets contain 120 pieces each. The combination package – i.e. a set with 120 name labels and a set with 120 iron-on labels – costs £29.95. A set of 157 mini labels is £16.95, while a set of 33 large name labels is also £18.95.

Should I choose name labels or iron-on labels?

This depends on the surface on which the Hipi.co.uk are to be applied. Many people swear by our name labels, and they can be applied to the vast majority of things with smooth, synthetic surfaces. Examples include lunch boxes, water bottles and shoes. Name labels are also suitable for clothing, but here the name label must be applied to the synthetic washing instructions inside the garment.

If you want to label garments without washing instructions, iron-on labels are a good option. Our iron-on labels are applied with an iron and adhere directly to the fibers of the garment. The iron-on labels "melt" into the fabric and can be applied directly to materials such as wool and cotton. Make sure the garment can handle the heat before applying the iron-on labels.

How long does it take to receive my order?

Depending on when you place your order, you can expect to receive your labels within three to six business days. We usually produce the Hipi.co.uk the same day; orders received in the afternoon may be produced the following day. The post office will then take between three and six business days to deliver your package. You can also choose express delivery.

How can I pay at Hipi.co.uk.de?

You can pay with PayPal, credit card, Klarna, SOFORT or GiroPay.

Can I order by sending an invoice to Hipi.co.uk?

Yes, you can pay using an invoice. The invoice will be sent by email from Klarna.

I have not received my name labels, what should I do?

We usually ship the name labels one business day after we receive your order, and the delivery time of Royal Mail is 3-6 business days. If you don´t receive your labels in the estimated time frame, please contact us by email [email protected].

What do I do if I notice a typo on the name labels?

After you place your order, you will receive a confirmation showing you which design and text you have selected for your name label. If you notice any mistakes, please contact us via email [email protected]. We can't make any changes after the product have gone to print.

We are a company and would like to order name labels. How can we do this?

You can pay with PayPal, credit card, Klarna, SOFORT or GiroPay.

What does the 100% satisfaction guarantee include?

At Hipi.co.uk, our goal is to provide our customers with a flawless product. If you experience any problems with the products, we will send you a new one or refund your money if the product has been used properly. In some cases we would like you to return the products if you wish to take advantage of the satisfaction guarantee. Guarantee does not apply in case of typos during the ordering process or if you want to change the design after ordering. The guarantee is valid for one year from the date of order.

How can the name stickers be used?

Our no-iron name labels are versatile and can be applied to most smooth surfaces, including synthetic care labels on clothing, gym bags, lunch boxes, water bottles and more. Do not affix the label directly to fabrics, we recommend our iron-on labels for this purpose.

How big are the name stickers?

Our normal name labels are 30 &a; 13 mm in size. The mini labels are a quarter of the size and measure 15 &a; 6.5 mm.

How are name labels used?

When labelling clothing, the name sticker must be placed on the care label or a similar smooth, synthetic surface and not directly on the fabric (we recommend iron-on labels for this).

The garment or item can be used immediately, but be sure to wait at least 24 hours before exposing the name label to water. Our non-iron name labels can hold up to washing at up to 60°C in the dishwasher and washing machine. The name labels are also dryer safe, freezer safe and microwave safe.

Can the name labels be used inside shoes?

Yes, our name labels are extremely durable and can be used in shoes. However, we recommend that you do not apply the name labels directly to the inner sole, as this often wears out quickly. Shoes are usually labelled either on the inside of the shoe or on the inside of the "tongue". Name stickers also fit well on the outside of the shoe - just make sure the surface is smooth, clean and dry before applying the name sticker.

What do I do if the name labels come off?

The most common reason for name labels detaching is that they have not been properly attached. The name labels are designed to adhere to synthetic materials and smooth surfaces, which must be clean and dry when applying them. When applying the name label, be sure to rub it with your finger to ensure that all edges adhere well. When labelling clothing with a name label, it must be applied to the smooth "silk" fabric according to the washing instructions. It is always recommended to wait at least 24 hours before washing the labelled garment or item. If problems persist, please contact us by email [email protected] and we will assist you.

How are the iron-on labels used?

Remove the iron-on label from the backing and place it on the fabric with the text side facing up. Place a piece of iron-on paper or baking paper over it and heat it evenly with an iron for 10-15 seconds at the highest possible temperature. The garment can be used immediately, but wait 24 hours before washing. We do not recommend ironing labels on clothing that cannot withstand high heat. Instead, we recommend that you attach the iron-on label to a piece of fabric, which you can then sew onto the garment.

How big are the iron-on labels?

The iron-on labels are 30 * 13 mm, they are the same size as our normal name labels.

Can the iron-on labels be used on wool?

Yes, our iron-on labels can be used on wool. However, we recommend that you take extra care when applying heat, and test the application on one area first using baking paper and the iron. Please take a look at our instructions for application on wool.

What do I do when the iron-on labels come off?

If the iron-on labels fall off, it's usually because they didn't absorb enough heat when they were attached. This may vary depending on the iron, and you may have to iron for longer than the recommended 10-15 seconds. Check out our instructions, maybe this can help solve your problem. If you still experience problems, please contact us via email